Questions to Ask Your Awning Company

Posted on Friday, December 4th, 2015 at 4:23 pm.

Our last blog discussed the process involved in making an awning from scratch. Although you can read and understand the construction and mechanisms involved in making an awning, there’s still a lot more to know about the design, business, and installation of awnings. Here at Carroll Awning, we’re more than happy to answer all of your questions to give you the best understanding of everything involved in the world of awnings. If you are thinking about getting an awning for your home or business, there are some questions you can ask that will aid your decision. Here are some questions to ask your local awning company.

• How long have you been in business? This is an essential question to ask any business that provides a good or service. The longer a company has been in business, the greater experience they have and the better their products are. You can also find more customer reviews for a company that has been in business longer, thus giving you a more unbiased idea about the quality of a company.
• Does the company have designers on staff? An in-house designer can be the most necessary component of your awning project. Getting to work with an in-house designer can ensure that your awning is better suited to your individual needs. Awning companies who employ designers tend to work more efficiently as well. If your awning company employs an in-house designer, you can also ask if they can produce a colored rendering of the proposed design for your approval before the awning is produced and installed.
• What product choices are available? Just as you want to be able to work with an in-house designer to create a product that is suited to your needs, you also want to be able to choose from the products that are available. Getting to see what fabrics, colors, and styles are available can aid your decision and help you to give better feedback to the designer. All in all, getting to browse the available choices results in a more personal and effective finished product for you.
• How does the company address customer complaints? You can usually find at least one unsatisfied customer online for most businesses. The important question to ask is not “why was the customer unsatisfied?” but “how did the company respond to help the customer and address the complaint?” If the complaint was ignored, then you can expect the same to happen to you if you are unsatisfied with your finished product. But if the company tells you how they worked to acknowledge the complaint and do everything to fix the problem and leave the customer satisfied, then you can expect that your experience will be satisfying as well.

Call Carroll Awning Today!

Carroll Awning provides the best quality, energy-efficient awnings and frames for any business, restaurant, home, or apartment. We design, create, and install custom-created awnings all year round! For a free estimate, call 1-800-999-5617 or click here to contact us online.